top of page

Shipping Policy

We are delighted to be able to offer free shipping on all of our products.  

Our standard delivery window is 2 to 3 working days, and you will be notified in advance of your delivery. In the event of unforeseen delays, we will endeavour to contact you prior to your delivery.  Please check the condition of all goods before accepting delivery.  In receiving the delivery, you acknowledge that the goods are in good condition and not faulty or damaged.  If you receive a faulty or damaged item, please take a photo of the damages and email to sales@luxinteriorcollection.com within 48hours of receiving your items, we will then advise on the next course of action.

 

During peak periods, please expect delays of up to 2-5 working days. Depending on the delivery mode, you'll receive a link via SMS and/or email from our delivery partners. If you need to update your delivery time please contact us after you have placed your order and we'll do our best to accommodate.

Our standard delivery timing is from 11AM to 7PM on Mondays to Fridays and 10AM to 2PM on Saturdays. Please note you will need to check with your condo management whether it is possible to deliver on Saturday. A rescheduling fee of $50 will apply if the condo management do not allow delivery team to enter and your order needs to be rescheduled for a different delivery date.

In the event of unforeseen delays, we will endeavour to contact you prior to your delivery. Please ensure you have checked with your condo or property management to ensure you can receive the delivery during this time.

Please check the condition of all goods before accepting delivery. In receiving the delivery, you acknowledge that the goods are in good condition and not faulty or damaged.

 

If you receive a faulty or damaged item, please take a photo of the damages and email to sales@luxinteriorcollection.com within 48hours of receiving your items, we will then advise on the next course of action.

Incorrect Address

If you have provided an incorrect delivery address during checkout, please email your order number and the correct information to sales@luxinteriorcollection.com as soon as possible. We will only be able to make changes free of charge if your order has not yet been delivered.

Any unsuccessful deliveries due to incorrect information will be returned to our warehouse. You will then be contacted by our team for rescheduling. Delivery charges are applicable to all redeliveries..

Shipping Abroad

We have extensive experience of shipping worldwide.  If you would like to order from outside of Singapore please contact us on 92714222 or sales@luxinteriorcollection.com and we will be happy to provide a quotation for export packing and door to door shipping.

bottom of page