top of page

FAQ

Everything You Need to Know

As part of our ongoing commitment to excellent customer services, we’ve compiled a list of frequently asked questions with their accompanying answers. If you’re looking for additional information - get in touch today.

Reading Material

WHY FAUX FLOWERS?

Fresh looking all year round. We love fresh flowers but faux flowers are at the perfect stage of

development, so they look their best all year round. A great example of this is our tulips in a glass

vase which look spectacular year after year.

 

Good investment. Our exceptional flowers offer great value for money. If you were to calculate how

much you pay for fresh flowers on a weekly basis, within around 2 months you would have return on

the amount spent and still have a beautiful display that will last for years. Many of our customers

rotate their arrangements seasonally so they always have something to brighten up their home year

after year.

 

Great for allergy sufferers. Faux flowers can help by reducing the allergens in the home

environment. They can help make a bride’s special day sneeze free. It is also perfect for hospitals

that do not favour fresh flowers in the wards.

 

Low maintenance. We all lead busy lives and with no dirty water, vases to clean or worry that the

flowers will die if not watered, faux flowers are extremely easy to maintain. The perfect solution for

holiday homes where you want a no fuss display looking fantastic all year round.

Suitable for that dark corner. They are suitable for dark or varying climate areas where fresh flowers

can often struggle to cope.

Clay pottery with table linens

WHY SHOP WITH LUX INTERIOR COLLECTION?

We procure only the absolute best faux handmade flowers and greenery that are available from our partner RTFact Flowers. Our floral and greenery arrangements are all meticulously handcrafted to ensure they are botanically correct and look as close to the real thing as possible. We do not ship readymade arrangements from China. Our partner has a team of expertly trained floral stylists who ensure that each and every arrangement has been uniquely designed for you. Our faux flowers last, they stay fresh looking for many years with good proper care. An investment for years to come.

We are passionate about design and want every piece handmade at RT Fact's UK facility to offer something that little bit different. You can visit our specially selected range online that is stocked in Singapore offering fast delivery island wide or alternatively give us your bespoke brief by contacting us via the contact page. You can give as much information as you like, with photos if possible and we will contact you to discuss your individual requirements further. We will then create a unique piece especially for you. 

Tablet User

DO YOU OFFER BESPOKE FAUX GREENERY/FLORALS?

When we make a bespoke item or an adjusted item from the version seen online, we will offer a

consultation to ensure both have full understanding of the arrangement brief. A picture of the

arrangement will be sent prior to despatch for the client to approve.

As this is a bespoke piece, we are unable to offer refunds or exchanges unless faulty or not as seen in

the approved photograph. We are also unable to accept cancellations for these orders, unless we

are notified in writing (or email) within 48 hours of the order being placed.

Dry Plants

WILL MY ARRANGEMENT FADE OVER TIME?

Artificial flowers will fade over time. Vibrant coloured flowers will fade quicker than more subtle colours, but as with many fabrics, over time, artificial materials will lighten. To ensure the longevity of your arrangement(s), we would recommend that you place them out of direct sunlight. If, however, you require a faux solution for an area with direct sun, then we would advise you choose a UV protected greenery or alternatively talk to us direct and we can advise you as to the best solution.

MacBook Pro on Desk

WHAT ARE THE PAYMENT OPTIONS?

Design Book

We currently accept all of the payment options below via our provider HITPAY.

 

 

 

 

 

 

 

 

 

 

 

 

You will receive an order receipt confirmation email as soon as you have placed an order. Please

keep it in a safe place as may ask you for the information from it in any correspondence. If you do

not receive this email, please contact sales@luxinteriorcollection.com and we will investigate and

confirm that your order has been placed successfully.

Screenshot 2023-06-24 at 09.38.52.png
Screenshot 2023-06-24 at 09.38.40.png
Screenshot 2023-06-24 at 09.38.28.png
Screenshot 2023-06-24 at 09.38.10.png

WHEN CAN I EXPECT MY ITEMS?

Orders received will be processed ready for despatch within 24/48 hours, subject to confirmation of

payment and stock availability.  If you have purchased a 'pre order' item, we will get in touch with you to discuss the different delivery options on offer depending on how quickly you would like your order.

Grey Theme Portrait

WHAT IS YOUR RETURN POLICY?

We want you to be entirely happy with your purchase. If on receipt of your order you decide that

you would like to return the item(s), you are welcome to do so. Please inform us within 5 days of this

intention.

Please also note that refunds will only be issued on receipt of the item(s) in their original condition

and in the original packaging. Unfortunately, we will not refund delivery or return postage and

packaging costs in this instance.

Faulty Items

If your order is incorrect or arrives damaged, please notify us within 48 hours of delivery. You will need to return your item(s) in their original packaging within 5 days of receipt. You will subsequently be given a full refund or replacement goods and your delivery cost will be reimbursed. If, on inspection, we do not deem the item(s) to be damaged or if you fail to return them within the required timescale or if they are not suitably packaged, no reimbursement will be issued.

Candles and Essential Oils

CAN YOU PUT RTFACT FAUX FLOWERS/GREENERY OUTSIDE?

All items in our exterior greenery range are suitable for display outside. Some of our range is UV protected and our product information will detail any individual care instructions required. It is important to note that no artificial stems are guaranteed for a set period of time as longevity is entirely dependent on weather and exposure conditions.

bottom of page