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POLICIES AT LUX INTERIOR COLLECTION

Service as It Should Be

In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products.  Please don’t hesitate to contact us if you have any questions!

RETURNS AND REFUNDS

How It Works

We want you to be entirely happy with your purchase. If on receipt of your order you decide that

you would like to return the item(s), you are welcome to do so. Please inform us within 5 days of this

intention.

Please also note that refunds will only be issued on receipt of the item(s) in their original condition

and in the original packaging. Unfortunately, we will not refund delivery or return postage and

packaging costs in this instance.

Faulty Items

If your order is incorrect or arrives damaged, please notify us within 48 hours of delivery. You will need to return your item(s) in their original packaging within 5 days of receipt. You will subsequently be given a full refund or replacement goods and your delivery cost will be reimbursed. If, on inspection, we do not deem the item(s) to be damaged or if you fail to return them within the required timescale or if they are not suitably packaged, no reimbursement will be issued.

BESPOKE ITEMS

Our Policy

When we make a bespoke item or an adjusted item from the version seen online, we will offer a consultation to ensure we both have full understanding of the arrangement brief.  A picture of the arrangement will be sent prior to despatch for the client to approve.

As this is a bespoke piece we are unable to offer refunds or exchanges, unless faulty or not as seen in the approved photograph. We are also unable to accept cancellations for these orders, unless we are notified in writing (or email) within 48 hours of the order being placed. 

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